In order to do our part to help slow the spread of COVID19—and for the safety of our colleagues—there may be a delay in fulfilling your order, but please know that we are working to get it to you as soon as we can.
Merchandise shipped from LACMA to addresses within the State of California will be charged the current Los Angeles tax. Orders shipped to addresses outside the State of California will not be charged tax.
Packages are shipped by the United States Postal Service or UPS. We will contact you if your order requires specialized shipping based on size or weight. International orders are shipped via DHL or the United States Postal Service by Airmail Parcel Post. International order recipients are responsible for paying duties and taxes on items. Orders abandoned due to non-payment of duties and taxes will not be refunded.
Due to the current COVID19 pandemic and our inability to monitor products that have left our store, we have made the decision to not accept returns until further notice for the safety of our customers and staff.
We are monitoring guidance from state and local agencies and will continue to adjust our policies accordingly.
To keep our employees safe and to help minimize the spread of the virus, we have made internal changes to closely follow CDC guidelines, such as limiting interaction between staff and allowing staff to work from home.
The safety of our customers and staff will continue to be of the utmost importance throughout this situation.
If you have any questions about a return, please contact email@example.com
Thank you for your support and for shopping at the LACMA Store online. Your purchase helps support the Los Angeles County Museum of Art and its many programs.